Frequently Asked Questions

Everything you need to know about shopping with NCASE.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.

Which payment methods do you accept?

NCASE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.

Are your products covered by a warranty?

Every NCASE product comes with a standard 1-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.